{"product_id":"having-hard-conversations-23141","title":"Having Hard Conversations","description":"\u003cp\u003eHaving Hard Conversations provides an interactive approach to mastering the art of challenging conversations. This step-by-step strategy addresses a wide range of situations of communication. Besides emphasizing initiative and preparation as keys to successful conversation, this resource includes thought-provoking questions and first-hand accounts, advice on overcoming personal hesitation, guidance on identifying goals, as well as sample scripts and practical tools to help prepare for conversations.\u003c\/p\u003e","brand":"Nova Scotia School Book Bureau","offers":[{"title":"Default Title","offer_id":43663563391036,"sku":null,"price":62.36,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/3677\/6508\/files\/9781412965002.jpg?v=1762966085","url":"https:\/\/nssbb.ednet.ns.ca\/fr\/products\/having-hard-conversations-23141","provider":"Nova Scotia School Book Bureau","version":"1.0","type":"link"}